Refund & Cancellation Policy
Because Scout’s Kitchen meals are prepared fresh in small batches, all sales are subject to the following policy.
Order Cancellations
- Orders may be canceled before the weekly order cutoff.
- Once an order has entered preparation, cancellations are no longer accepted.
- Order cutoff details are provided during checkout.
Refunds
Due to the perishable nature of our products, we do not offer refunds once meals have been prepared or delivered.
If there is an issue with your order (such as a preparation or delivery error), please contact us promptly. We will review concerns on a case-by-case basis.
Missed or Failed Deliveries
Scout’s Kitchen is not responsible for missed deliveries due to:
- Incorrect address information
- Inability to access delivery location
- Customer unavailability at time of delivery
Meals affected by these circumstances are not eligible for refund.
Satisfaction Concerns
Dogs may take time to adjust to fresh food. We recommend transitioning gradually and allowing a few meals for adjustment.
If you have questions or concerns, please reach out — we’re happy to help.
Contact
For questions regarding cancellations or order concerns, please contact us through our website as soon as possible.